Client Survey to Gauge Training Effectiveness, Direction
HOW TO TAKE THE SURVEY
A link to the 2020 Client Survey will be emailed to all Kentucky law enforcement personnel.
The Department of Criminal Justice’s mission is to provide top-notch training for Kentucky’s law enforcement community.
To that end, on Monday, May 18, 2020, DOCJT launched a client survey seeking input from the law enforcement community on a variety of topics.
The Commission on Accreditation for Law Enforcement Agencies requires client surveys to be completed every three years.
The primary goal of the survey is to discover how its clients feel about DOCJT’s training, instructors and facilities.
“The client survey goes to all levels of law enforcement, telecommunicators and coroners,” said Patrick Miller, Supervisor, Police, Accreditation and Development Section supervisor. “My goal is to get every email address for every active person in those roles.”
The survey should take about 20 minutes to complete, and the information gleaned from it will be invaluable, Miller continued.
“This is their opportunity to provide input into their training and development,” Miller explained. “Our commissioner is extremely interested in client input. He wants to hear what they have to say because what we as an agency do is really for our clients.”
About the Survey
The survey involves multiple categories, with the first designed to collect demographics, to include the agency name, agency size and experience level.
By providing this information, DOCJT can break down the state into 11 regions, Miller said.
“We want to identify how many people are in each of these regions where we train so we can identify what training is needed and where the training needs to go,” Miller elaborated. “In the survey, the participant identifies their primary job responsibility, such as an executive, patrol level, investigator, school resource officer, training coordinator or some other primary responsibility.”
Once a participant enters a response, the survey will prompt them to specific questions about training issues related to their primary job duties.
For example, if an officer clicks “investigator,” he or she will answer survey questions about that topic.
In addition to questions about different disciplines, executives and training coordinators will have input into the law enforcement basic training academy.
“We’re asking specific questions about basic training because we’re looking at it closely this year,” Miller said. “It’s a new curriculum, and we want to know if it is meeting the needs of the agencies we serve.”
There is also a section of the survey with questions about the current ACADIS training management system.
“We are specifically asking about ACADIS,” Miller explained. “This system has been for agency registration and training records for the past three years. We want to know how our clients feel about the system.”
The survey will also ask clients about other DOCJT programs. Those include the Kentucky Post-Critical Incident Seminar (KYPCIS), Educating Heroes programs, as well as the Kentucky Law Enforcement magazine and agency social media accounts.
“We want to know if they know about these programs and see value in them,” Miller said.
The Client Survey will provide valuable information for DOCJT as well as help shape the future of training going forward.
“If they don’t provide the input, they don’t get the opportunity to have their voices heard,” Miller concluded.
If you have questions regarding the survey, please e-mail the Policy, Accreditation and Development Section at DOCJT.Survey@Ky.Gov or (859) 622-5049.
